Last updated: 1 May, 2026
This Privacy Policy explains how Geek Trainer collects, uses, shares, and protects your personal information when you visit or shop on our website.
By using our website, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the website.
Who we are
- The Geek Trainer is an ecommerce platform that sells anime trading cards and merchandise.
Information we collect
- We may collect personal and non-personal information when you visit our website, create an account, place an order, contact us, or subscribe to updates.
- This may include:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment-related information
- Order details and purchase history
- Account login details, if you register on our website
- IP address, browser type, and device information
- Website usage data, such as pages visited and actions taken
- Preferences, interests, and browsing behavior
- Information you provide when contacting customer support
- Responses to surveys, promotions, or reviews
- We only collect information that is reasonably necessary for the purposes described in this Policy.
How we use your information
-
We use your information to:
process and fulfill your orders
deliver products to you
create and manage your account
communicate with you about orders, shipping, returns, or support
send order confirmations, invoices, and service-related messages
improve our website, products, and customer experience
send promotional emails or offers, where permitted
comply with legal and regulatory obligations
keep internal records and manage our business operations
Consent
-
Where required by law, we collect and use your information with your consent.
By providing your information on our website, you consent to its collection and use for the purposes described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual obligations, by contacting us at the details above.
If you withdraw consent for information that is necessary to provide certain services, we may not be able to continue those services to you.
Sharing your information
-
We do not sell your personal information as part of our business model.
We may share your information with trusted third parties only when necessary, including:
payment gateways and processors for completing transaction
shipping and logistics partners for delivering your orders
website hosting, cloud, and IT service providers
email and marketing service providers
customer support tools and CRM platforms
professional advisors such as accountants, auditors, or legal advisors
government authorities, regulators, or law enforcement, where required by law
These third parties are expected to use your information only for authorized purposes and to protect it appropriately.
Payments
-
If you make a purchase on our website, your payment may be processed by a third-party payment provider.
We generally do not store full card details on our servers. Payment information is handled according to the privacy and security practices of the payment provider you choose.
We recommend reviewing the privacy policy of the payment provider before completing your transaction.
Cookies and tracking technologies
-
We use cookies and similar technologies to operate our website, remember your preferences, improve performance, and understand how visitors use our site.
Cookies may be used for:
essential website functions
shopping cart and checkout features
analytics and performance tracking
personalization
marketing and advertising, where enabled
You can usually manage or disable cookies through your browser settings. If you disable cookies, some parts of the website may not work properly.
Marketing communications
-
If you subscribe to our newsletter or otherwise agree to receive marketing messages, we may send you emails about:
new products
special offers
promotions
announcements
other updates we think may be of interest to you
You may opt out of marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.
Please note that even if you opt out of marketing messages, we may still send you important service-related communications such as order confirmations, shipping updates, account notices, or legal messages.
Data security
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We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
These measures may include secure servers, access controls, encryption where appropriate, and internal confidentiality procedures.
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data retention
-
We keep your personal information only for as long as necessary to:
fulfill the purpose for which it was collected
complete transactions and provide support
comply with legal, tax, and accounting requirements
resolve disputes
enforce our terms and policies
When information is no longer needed, we will delete, anonymize, or securely archive it as appropriate.
Your rights
-
Depending on applicable law, you may have the right to:
access your personal information
correct inaccurate or incomplete information
request deletion of your personal information, where applicable
withdraw consent where processing is based on consent
request information about how your data is used
raise a concern or complaint about our handling of your information
To exercise any of these rights, please contact us using the details provided above. We may need to verify your identity before responding to your request.
Children’s privacy
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Our website is intended for general ecommerce use and is not directed to children below the age required by applicable law for valid consent.
We do not knowingly collect personal information from children without the required consent. If you believe a child has provided us with personal information, please contact us so we can review and take appropriate action.
Third-party links
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Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before sharing any personal information with them.
International transfers
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If we use service providers or systems located outside India, your information may be transferred to or stored in other countries.
Where this happens, we will take reasonable steps to protect your information in line with applicable law and this Privacy Policy.
Legal disclosure
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We may disclose your personal information if required by law, regulation, court order, or government request, or if we believe disclosure is necessary to:
comply with legal obligations
protect our rights or property
investigate fraud or security concerns
protect the safety of our users or the public
Changes to this Privacy Policy
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We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.
When we update this Policy, we will revise the “Last Updated” date below. If the changes are significant, we may also notify you by email or through a notice on our website.
Contact us
Should you have any questions about our privacy practices or this Privacy Policy, please contact us.
- Email: info@thegeektrainer.com
- Tel: +91 7977598972
- Add: 3A, JaiHind Building, Dr A M Road, Mumbai - 400 002, MH, India